Return and Refund Policy

At Herecraft Ventures Private Limited ("Herecraft", "we", "us", or "our"), we are committed to ensuring your satisfaction with our handcrafted products. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made through https://herecraft.com.

1. Return Eligibility

Items may be returned within 7 days of delivery if they meet the following conditions:

  • Items are unused, undamaged, and in original condition
  • Original packaging and tags are intact
  • Return request is initiated within the specified timeframe
  • Items are not customized or personalized products
2. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized handcrafted items
  • Items damaged due to misuse or normal wear
  • Products without original packaging or proof of purchase
3. Return Process

To initiate a return:

  • Contact us at herecraftventures@gmail.com within 7 days of delivery
  • Provide order number, item details, and reason for return
  • Await return authorization and shipping instructions
  • Package items securely and ship to the provided address
4. Refund Policy

Refunds will be processed as follows:

  • Refunds are issued to the original payment method
  • Processing time: 7-10 business days after item inspection
  • Shipping charges are non-refundable unless item was defective
  • Return shipping costs are borne by the customer unless otherwise specified
5. Damaged or Defective Items

If they are recieving any damages and defective please contact us within 24-48hrs, so we will re-deliver either exchange or replace products within 5-6 working days.

6. Exchange Policy

Exchanges are subject to product availability. If the desired item is unavailable, we will process a full refund. Exchange requests must be made within 7 days of delivery.

7. Cancellation Policy

Orders can be cancelled within 24 hours of placement if the item has not been shipped. Once shipped, standard return procedures apply.

8. Contact Information

For return and refund inquiries, please contact us:

Herecraft Ventures Private Limited
Email: herecraftventures@gmail.com
Phone: 7637928464
Website: https://herecraft.com
9. Policy Updates

This Return and Refund Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.