Shipping Policy

At Herecraft Ventures Private Limited ("Herecraft", "we", "us", or "our"), we are committed to delivering your handcrafted treasures safely and efficiently. This Shipping Policy outlines our shipping methods, delivery times, and related terms for orders placed through https://herecraft.com.

1. Shipping Coverage

We currently ship to the following locations:

  • All major cities and towns across India
  • Remote areas subject to courier serviceability
  • Some restricted areas may not be serviceable
2. Processing Time

Order processing times vary based on product type:

  • Ready-to-ship items: 1-2 business days
  • Handcrafted items: 3-7 business days
  • Customized products: 7-15 business days
  • Bulk orders: Processing time communicated separately
3. Delivery Timeframes

Standard delivery times after processing:

  • Metro cities: 3-5 business days
  • Tier 2 cities: 5-7 business days
  • Remote areas: 7-10 business days
  • International orders: 10-21 business days
4. Shipping Charges

Shipping costs are calculated based on:

  • Product weight and dimensions
  • Delivery location and distance
  • Shipping method selected
  • Free shipping on orders above ₹999 (within India)
5. Shipping Methods

We partner with reliable courier services:

  • Standard shipping via trusted courier partners
  • Express delivery available for select locations
  • Cash on Delivery (COD) available for eligible orders
  • Tracking information provided for all shipments
6. Packaging

All products are carefully packaged to ensure safe delivery. We use eco-friendly packaging materials wherever possible and ensure adequate protection for fragile handcrafted items.

7. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS. You can track your package status using this number on our website or the courier partner's tracking portal.

8. Delivery Issues

In case of delivery problems:

  • Contact us immediately if package is damaged or missing
  • Provide photos of damaged packaging for claims
  • Report non-delivery within 48 hours of expected delivery
  • We will investigate and resolve issues promptly
9. Address Changes

Address modifications are possible only before order dispatch. Contact us immediately at herecraftventures@gmail.com if you need to change the delivery address.

10. Contact Information

For shipping-related inquiries, please contact us:

Herecraft Ventures Private Limited
Email: herecraftventures@gmail.com
Phone: 7637928464
Website: https://herecraft.com
11. Policy Updates

This Shipping Policy may be updated from time to time to reflect changes in our services or operational requirements. Any updates will be posted on this page.